Position Title: Customer Advocate
Location: Aurora, IL
Don’t just make a living…..make a difference! Aftermath is growing
rapidly and has an immediate need for a compassionate, hardworking,
results oriented Customer Advocate.
About Aftermath
With almost 50 regional offices and more than 75 mobile units located
across the country, we are the nation’s premier biohazard remediation
and trauma cleanup company. For 25 years, we have provided
professional and compassionate services to more than 30,000 families,
communities, and businesses after traumatic events. We are dedicated
to providing emergency rapid response 24/7/365, so we’ll be there
whenever and wherever our customers need us.
Job Overview:
Customer Advocates serve in a cross-functional role working with
customers and their insurance carrier. This dynamic and exciting role
offers an opportunity to wear multiple hats and impact all revenue
generating functions of the business. Day-to-day responsibilities
vary, but are centered on supporting customers through the insurance
claim process and handling customer service issues. Central Operations
Customer Advocate
Primary Responsibilities:
- Serve as main point of contact for key customers who are using
home owners insurance to pay for services
- Obtain insurance information from customers, guide them through
claim process, & files claims on their behalf
- Verify customers’ insurance policy type, confirm coverage, and
work with insurance adjusters to gather key information
- Build relationship & communicate with customer through
duration of job
- Coordinate customer needs & situation with internal team of
Client Managers & Supervisors
- Audit jobs to ensure all documents & information necessary for
billing are accurate and complete
