Position Title: Central Operations Associate
Location: Aurora, IL
Don’t just make a living…..make a difference! Aftermath is growing
rapidly and has an immediate need for a compassionate, hardworking,
results oriented Central Operations Associate.
About Aftermath
With almost 50 regional offices and more than 75 mobile units located
across the country, we are the nation’s premier biohazard remediation
and trauma cleanup company. For 25 years, we have provided
professional and compassionate services to more than 30,000 families,
communities, and businesses after traumatic events. We are dedicated
to providing emergency rapid response 24/7/365, so we’ll be there
whenever and wherever our customers need us.
Job Overview:
Central Operations Associates serve in a cross-functional role for
our Client Management and Client Services Teams. This dynamic and
exciting role offers an opportunity to wear multiple hats and impact
all revenue generating functions of the business. Day-to-day
responsibilities vary, but are centered on initial customer
contact/support, supporting our collections team, and working with
Client Managers to project manage complex jobs.
Central Operations Associate Primary Responsibilities:
- Fields incoming calls/follows and provides information regarding
service offerings/process to potential customers
- Schedules appointments, determines appropriate crew, and
dispatches crew to the job site
- Obtains insurance information from client, confirms policy, and
works with insurance to gather key decision making information
- Prepares job paperwork, receipts, and gathers all required
signatures and payments
- Collects and reports information
- Build long-term trusting relationships with referral partners and
influencers through outbound calls, emails, and meeting
