Associate Client Service Representative - Aurora, IL

  • Job Tracking ID: 512280-792446
  • Job Location: Aurora, IL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: October 12, 2021
  • Years of Experience: Any
  • Starting Date: ASAP

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Job Description:

Position Title: Associate Client Service Representative

Location: Aurora, IL

Aftermath Services is the premier provider of trauma cleaning, biohazard remediation, and viricidal disinfection. For almost 25 years, we have provided professional and compassionate services to families, communities, and businesses after traumatic events. We believe that our customers deserve the highest quality service while being treated with dignity and respect.

Job Overview: 

The Associate Client Service Representative will facilitate in verifying active homeowners policies, filing homeowners claims, data entry, and Business-to-Business collections. The Associate Client Service Representative has the potential to be promoted to a full Client Service Representative within 3-9 months. 

Main Responsibilities: 

  • Verifying policies and filing insurance claims; and when necessary, negotiating with insurance adjusters.
  • Data entry, including but not limited to, updating current jobs with insurance related information (Claims and Policy info), inputting data into the Xactimate system, and sending out insurance packets.
  • Manage Business to Business (B2B) collections, following up on current invoices, and verifying payment status.
  • Confirm payment arrangements with customer before a job is completed.
  • Manage assigned accounts with timely, accurate, and complete notes, good communication and follow-through.
  • Familiarity with details of jobs signed off, pending jobs, and scheduled jobs by referencing the portal and frequent communication with Client Managers and Client Service Representatives.


Experience and Skills:

Basic Qualifications: 

  • High School Diploma or GED required
  • 2-5 years of experience in Accounts Receivable/Collections preferred
  • Experience working with homeowners insurance policies preferred
  • Strong written and oral communication skills
  • Professional, with a positive attitude
  • Experience working in an office environment with team and individual oriented goals
  • Intermediate Word and Excel skills

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