VP of Field Operations

  • Job Tracking ID: 512280-433061
  • Job Location: Aurora, IL
  • Job Level: Management
  • Level of Education: BA/BS
  • Job Type: Full-Time/Regular
  • Date Updated: August 22, 2023
  • Years of Experience: 5 - 7 Years
  • Starting Date: ASAP

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Job Description:

Aftermath Services LLC is searching for a VP level candidate to run its field Operations functions from its headquarters in Aurora, IL. Under the direction of the CEO this person will oversee the field operations  team that is responsible for managing the customer experience from beginning to end. This process can be divided into three phases: 1) Sales, including fielding all new calls, scheduling services and dispatching the field operations team, estimating and successfully closing new jobs; 2) centrally supporting field operations in the execution of these jobs: and 3) collecting on the invoices once the job is complete. The Director of Sales and Operations Support will be accountable for driving customer satisfaction, sales revenue, compliance as it relates to sales and customer engagement, and for the development of the call center team as the company continues to grow. This role provides direct leadership and management of a centralized team of 10+ client and project managers, and the opportunity to work collaboratively with a dedicated and professional team of peers and owners in growing and improving an essential service.

About Aftermath

Aftermath Services is the only national specialist biohazard remediation and trauma cleaning service provider. Aftermath has been instrumental in shaping the industry and defining best practices over the past two decades, and continues to grow, innovate and lead from the front. Our culture is one of compassion for our customers, unwavering ethics, integrity and commitment to a scientific approach in an often-misunderstood service category. It’s helping families, friends and colleagues return to a semblance of normality as quickly as possible after a traumatic event, all the while maintaining the highest levels of quality and safety. Aftermath continues to grow but remains true to the core values which have served its customers’ with compassion and dignity since its inception.


Job Responsibilities:

  1. Champion customer advocacy, ethical business practice, and strict legal compliance throughout the sales and service execution processes.
  2. Drive the successful achievement of the sales and revenue plan, along with its associated service level goals, by managing the centralized team of client, project and collections managers whose objective is to “solve the customer’s problem”.
  3. Manage the day-to-day sales and service execution process, including frequently making real-time, quality decisions as unique and complex situations arise.
  4. Create and maintain an energized environment that promotes achievement of business goals using management practices aligned with the company’s core values. Promote a positive and transparent performance-based culture.
  5. Develop and train the client and project managers on best practices. Institute a culture of continuous learning and improvement. Set goals, monitor, mentor, coach and assist team members to deliver results. Continue to upgrade the talent within the Sales and Operations Support team
  6. Facilitate the cross functional collaboration of the Sales and Operations Support team with other departments - the Field Operations team in particular, working closely with the Director of Field Operations.
  7. Participate in the company’s ongoing efforts to improve the customer experience by refining the customer engagement process, product offerings, pricing and other strategic imperatives. Monitor and advise from the front line on general industry, consumer, payer and competitor activity and trends.
  8. Prepare for and drive growth by collaborating wth Chief Operating Officer and others to identify and implement the strategic roadmap and capabilities required to drive systemic sales increases year over year. In partnership with Marketing, understand the entire conversion funnel and identify root causes of successes and challenges to determine the best strategic changes needed to optimize conversion.
  9. Manage the call answering service outsourced to an external provider.
  10. Conduct self in a mature manner consistent with established policies and procedures of ethical conduct with high standards of honesty, fairness and integrity.


Experience and Skills:


Candidate Requirements:

  1. Bachelor's degree or an equivalent professional work experience.
  2. Strong problem solving and business sense, with an ability to quickly formulate creative resolutions and make intelligent decisions.
  3. Strong sense of ownership and accountability for results and behaviors.
  4. Highly advanced leadership skills that develop and maximize the talent of both individuals and teams. Experience in directly managing and motivating teams in a stressful environment.
  5. Proven sales ability. Proven successful track record in sales management. Specific call center sales management experience a plus.
  6. Demonstrated learning agility and the ability to assess business risk and understand implications of proposed actions.
  7. Strong collaborative/influence skills with the ability to manage up, down and across.
  8. Metrics-driven; strong use of data and analytics to identify opportunities for improvement and implement changes to improve business results.
  9. Well-developed communication skills.


As a dynamic and growing company, we strive to maintain a culture of performance, high standards and unwavering ethics and values.

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