Position Title: Client Service Representative
Location: Aurora, IL
Aftermath Services is the premier provider of trauma cleaning and
bio-hazard remediation. For over 20 years, we have provided
professional and compassionate services to families, communities, and
businesses after traumatic events. We believe that our customers
deserve the highest quality service while being treated with dignity
and respect.
Job Overview:
The Client Service Representative will facilitate accounts receivable
functions to include regular contact with clients and customers on
open receivables, collection and outstanding invoices. This position
also negotiate payments monitor and maintain accounts, and identify
issues attributing to account delinquency.
Main Responsibilities:
- Accounts Receivable
- Make regular contact to customers and clients on open receivables
- Manage individual accounts assigned, including timely, accurate,
and complete notes
- Reconcile Portal account data to financials / general ledger (i.e.
correct errors, create credit memos)
- Familiarity with current details of jobs signed off, pending, and
scheduled through referencing the portal and frequent communication
with Client Manager
- Attendance and participation in daily Client Manger/CSR/Ops
Jumpstart Meeting
- Comfortable filing insurance claims and dealing with insurance companies/adjusters
- Confirm payment arrangements with customer before a job is
completed along with good communication and follow-up.
