Careers

Client Manager

  • Job Tracking ID: 512280-752823
  • Job Location: Aurora, IL
  • Job Level: Mid Career (2+ years)
  • Level of Education: BA/BS
  • Job Type: Full-Time/Regular
  • Date Updated: January 04, 2021
  • Years of Experience: Up to 2 Years
  • Starting Date: January 18, 2021



Invite a friend
facebook LinkedIn Twitter Email


Job Description:

Position Title: Client Manager

Location: Aurora, IL

Aftermath Services (www.aftermath.com) has an immediate need for a highly motivated Client Manager in Aurora, IL.  If you are passionate about helping people during times of tragedy and enjoys working in a customer focused environment, we invite you to apply.  This is your opportunity to join a growing, dynamic company.

Aftermath, a private equity backed company,  is recognized as the Biohazard Remediation industry leader, and has been the go-to thought leader across national publications like the Wall Street Journal, Bloomberg Business Week, and the LA Times among others.

We are seeking an Inbound sales/ Customer Support who is hardworking, compassionate, and has a strong desire to help families in need. The Client Manager serves as salesperson, taking incoming inquiries, providing appropriate information and ultimately closing the sale. This position is also the operational and quality assurance focus of each project, dispatching crews, scoping and pricing the work, monitoring and managing job progress, and maintaining appropriate operational and budgetary/profitability oversight.

Main Responsibilities:

  • Fields incoming calls, providing information regarding service offerings and process to potential clients
  • Schedules appointments, determines the appropriate crew and dispatches the crew to the site; maintains client contact prior to the arrival of the crew through the completion of the job
  • Determines the recommended scope of work in consultation with the onsite Supervisor and client
  • Determines the appropriate service level for the recommended scope of work and, where applicable, any relevant discounting or financial assistance ultimately determining initial pricing
  • Presents the recommended scope of work and pricing to the client and secures the clients approval to proceed with the work
  • Is the primary point of contact with the client during the course of the project
  • Obtains insurance information from client
  • Follows up on prospective leads (JP’s)
  • Prepares all change orders and the final estimate
  • Collects and reports referral information
  • Responsible for all paperwork, ensures receipt and accuracy of all initial and final paperwork
  • Project manages the job through maintaining contact with supervisors, overseeing the progress of the project, providing technical input and trouble-shooting where necessary
  • Arranges for 3rd party services such as dumpsters, asbestos testing, etc.

 

Experience and Skills:

 

Basic Qualifications:

  • 3-10 previous customer service or sales experience
  • B.A. or B.S degree preferred
  • Ability to problem solve and multitask
  • Ability to empathize with customers
  • Ability to work under pressure
  • Ability to build strong relationships with customers and field personnel via phone
  • Ability to work well in a team environment
  • Ability to use a computer and navigate various windows

 

 

 


Aftermath Services BBB Business Review
OSHA logo
Lead Safe EPA logo
National Safety Counsel logo