Customer Outreach Specialist

  • Job Tracking ID: 512280-734618
  • Job Location: Aurora, IL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: June 17, 2020
  • Years of Experience: Less Than 1 Year
  • Starting Date: July 1, 2020

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Job Description:

Aftermath Services is the premier provider of bloodborne pathogen, biohazard and viral/bacterial remediation and disinfection services. For over 20 years, we have provided professional and compassionate services to families, communities, and businesses after traumatic events. We believe that our customers deserve the highest quality service while being treated with dignity and respect.

Job Overview:

We are seeking and enthusiastic and talented individual to join our team as a Customer Outreach Specialist. Your role will be to identify and engage potential new business opportunities to help grow Aftermath’s customer base.

To be successful in this role, you should have previous experience researching and developing leads from various sources including syndicated data sets and internet research. You will use your written and verbal communication skills to initiate strong relationships with customers. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.

Ultimately, you will help drive sales and contribute to our long-term business growth.

Main Responsibilities:

  • Qualify leads from multiple sources
  • Data mining to identify potential outreach opportunities
  • Contact potential clients through cold calls and emails
  • Present our company to potential clients
  • Data Entry - Input customer information into portal ensuring accuracy and clarity
  • Identify client needs and suggest appropriate products/services
  • Build long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) clients and sales team
  • Report on (weekly/monthly/quarterly) performance results

Experience and Skills:

  • Data Entry
  • Experienced with data mining on the internet
  • Previous call center experience
  • Ability to work in a fast paced environment
  • Exceptional attention to detail
  • Ability to organize and prioritize tasks
  • Ability to handle multiple, simultaneous deadlines
  • Ability to effectively communicate and work in a team environment
  • High School Diploma or equivalent

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