Careers

Client Manager

  • Job Tracking ID: 512280-594281
  • Job Location: Aurora, IL
  • Job Level: Any
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: December 08, 2017
  • Years of Experience: Any
  • Starting Date: January 8, 2018



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Job Description:

Type or Co

Position Title: Client Manager

Location: Aurora, IL

Aftermath has an immediate need for a Client Manager located in Aurora, IL. If you are passionate about helping people during times of tragedy and enjoys working in a customer focused environment, we invite you to apply. This is your opportunity to join a growing company offering a competitive wage structure and benefits.

Job Overview:

 

We are seeking a Client Manager who is hardworking, compassionate, and has a strong desire to help families in need. The Client Manager serves as salesperson, taking incoming inquiries, providing appropriate information and ultimately closing the sale. This position is also the operational and quality assurance focus of each project, dispatching crews, scoping and pricing the work, monitoring and managing job progress, and maintaining appropriate operational and budgetary/profitability oversight.

 

Main Responsibilities:

  • Fields incoming calls, providing information regarding service offerings and process to potential clients
  • Schedules appointments, determines the appropriate crew and dispatches the crew to the site; maintains client contact prior to the arrival of the crew through the completion of the job
  • Determines the recommended scope of work in consultation with the onsite Supervisor and client
  • Determines the appropriate service level for the recommended scope of work and, where applicable, any relevant discounting or financial assistance ultimately determining initial pricing
  • Presents the recommended scope of work and pricing to the client and secures the clients approval to proceed with the work
  • Is the primary point of contact with the client during the course of the project
  • Obtains insurance information from client
  • Follows up on prospective leads (JP’s)
  • Prepares all change orders and the final estimate
  • Collects and reports referral information
  • Fields incoming calls, providing information regarding service offerings and process to potential clients
  • Dispatches crews to project sites and works with the supervisor to scope the project
  • In conjunction with the supervisor, prepares the initial estimates and gets client approval
  • Prepares all paperwork, ensures receipt and gathers all initial and final paperwork for remote customers
  • Maintains regular (as dictated by the project) contact with supervisors, overseeing the progress of the project, providing technical input and trouble-shooting where necessary
  • Arranges for 3rd party services such as dumpsters, asbestos testing, etc.

 

 

 

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Experience and Skills:

 

Basic Qualifications:

  • At least 18 years of age or older
  • Previous customer service or sales experience
  • Ability to problem solve and multitask
  • Ability to empathize with customers
  • Ability to use a computer and navigate various windows

 


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