Client Service Representative

  • Job Tracking ID: 512280-583766
  • Job Location: Aurora, IL
  • Job Level: Mid Career (2+ years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: August 04, 2017
  • Years of Experience: 2 - 5 Years
  • Starting Date: August 19, 2017



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Job Description:

 

Aftermath Services is the premier provider of trauma cleaning and bio-hazard remediation. For over 20 years, we have provided professional and compassionate services to families, communities, and businesses after traumatic events. We believe that our customers deserve the highest quality service while being treated with dignity and respect.

 

Responsibilities:

  • Accounts Receivable
  • Make regular contact to customers and clients on open receivables
  • Manage individual accounts assigned, including timely, accurate, and complete notes
  • Reconcile Portal account data to financials / general ledger (i.e. correct errors, create credit memos)
  • Familiarity with current details of jobs signed off, pending, and scheduled through referencing the portal and frequent communication with Client Manager
  • Attendance and participation in daily Client Manger/CSR/Ops Jumpstart Meeting
  • Comfortable filing insurance claims and dealing with insurance companies/adjusters
  • Confirm payment arrangements with customer before a job is completed along with good communication and follow-up. 

Experience and Skills:

Experience and Education:

  • High School Diploma or GED required
  • Associate’s or Bachelor’s Degree desirable


Required Qualifications:

  • 3-5 years of experience in Accounts Receivable/Collections
  • Experience working with homeowners insurance policies
  • Strong negotiation and customer service skills
  • Professional with a positive attitude
  • Experience working in an office environment with team and individual oriented goals
  • Intermediate Word and Excel skills

 





Partnership Network

Aftermath Partner NetworkAftermath has joined with industry leaders to provide customers with any of the additional services that may be needed following the crime scene cleanup process.

Death Cleanup Professionals

For the family affected, dealing with an unattended death and clean up can be a grim, taxing experience. Given the difficult and disturbing nature of decomposition, plus the health hazards associated with potential pathogens, properly cleaning an unattended death scene is a job for certified professionals.